Shipping & Handling
There are some restrictions applicable to some products, and some products cannot be shipped to certain destinations. If we are unable to ship your product, we shall contact you.
The shipping charges shown during checkout represent actual rates for most countries. In some cases, the shipping rates may be higher than what we have listed on this website. In such cases we shall inform you of any additional charges and await your confirmation prior to processing your order or transaction.
Shipping Availability Date
Any shipping availability or delivery dates, times or periods mentioned here, or otherwise quoted or communicated to you in any form or manner, are merely estimates and are not guaranteed, and may be subject to delays for a variety of reasons, some of which may or may not be within our control. For example, in some cases, your customs authority may hold your products which may delay the delivery date. Except as provided in the next paragraph, we shall not be responsible or liable for any late or non-delivery (for whatever cause or reason, and whether or not within our control).
All items are carefully packed and addressed. Deliveries shall generally include customary one-way standard export packaging. (If, as an exception, we assume the packaging costs, then such costs shall be calculated on the basis of verifiable net costs.) However, should items become damaged or lost while in transit to you, we shall not be responsible or liable therefor.
If the item(s) on your order are in-stock, we will ship them as soon as possible from our main Bristol, Connecticut warehouse or from one of our Distribution Warehouses located throughout the United States. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse. You will be contacted immediately if your order is on backorder. We do not offer refunds due to delay in shipping. All product and shipping prices are subject to change and without notice. We have the right to return or revoke any and all orders. Any orders revoked or canceled will be fully refunded to the customer.